FREQUENTLY ASKED QUESTIONS (FAQs)
Ordering & Payment
Q: What payment methods do you accept? A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for fast checkout.
Q: Is it safe to shop on your website? A: Yes! Your payment information is encrypted and secure. We use Shopify's secure checkout system to protect your data.
Q: Can I modify or cancel my order? A: Please contact us immediately at [your email] if you need to modify or cancel your order. Once an order is processed and shipped, we cannot make changes.
Shipping & Delivery
Q: How long does shipping take? A: Orders are processed within 1-3 business days. Standard shipping takes 5-7 business days within Canada. You'll receive a tracking number once your order ships.
Q: Do you offer free shipping? A: Yes! We offer free shipping on orders over $75 CAD within Canada.
Q: Do you ship internationally? A: Currently, we primarily ship within Canada.
Q: How can I track my order? A: Once your order ships, you'll receive an email with a tracking number. You can use this to track your package's progress.
Returns & Exchanges
Q: What is your return policy? A: We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging. Please see our full Return Policy for details.
Q: How do I return an item? A: Contact us at [your email] to initiate a return. We'll provide you with return instructions and our return address.
Q: Do you offer exchanges? A: We currently process returns for refunds. If you'd like a different size or color, please place a new order and return the original item.
Q: Who pays for return shipping? A: Customers are responsible for return shipping costs unless the item is defective or we made an error.
Products
Q: Are your products authentic? A: Yes! We source all our products from trusted suppliers and guarantee authenticity.
Q: How do I know what size to order? A: Check the size chart on each product page. Our knitwear and clothing items include weight recommendations to help you choose the right size.
Q: Do you restock sold-out items? A: We try to restock popular items when possible. Sign up for our newsletter or contact us to be notified when specific items are back in stock.
Q: Are the colors accurate in the photos? A: We do our best to display accurate colors, but please note that colors may vary slightly depending on your screen settings.
Account & Privacy
Q: Do I need an account to place an order? A: No, you can checkout as a guest. However, creating an account allows you to track orders and save your information for faster checkout.
Q: How do you use my personal information? A: We only use your information to process orders and communicate with you. We never sell your data. See our Privacy Policy for full details.
Q: How do I unsubscribe from emails? A: Click the "unsubscribe" link at the bottom of any email we send you.
Customer Service
Q: How can I contact customer service? A: Email us at vcboutiqueinfo@gmail.com and we'll respond within 24-48 hours.
Q: What are your business hours? A: We process orders Monday-Friday, 9 AM - 5 PM EST. Customer service emails are answered within 1-2 business days.
Q: I have a question that's not answered here. What should I do? A: Please contact us at [your email] and we'll be happy to help!